NJ Parcel Map Online
FREQUENTLY ASKED QUESTIONS
Q: The link I received in my e-mail, to the setup file, doesn’t work. How can I correct this?
A: It is likely that you have some security software on your computer preventing you from opening links to web pages from your e-mail client.
You can choose to disable this security feature (consult the documentation that came with your security software) or you can manually download the file from the download page.
Q: I have downloaded the online setup file, but when I try to open it, I get a message stating that the file is corrupted. I have attempted to download the file multiple times with the same result.
A: From time to time when downloading files from the internet, they can become corrupted.
This can be due to a number of factors including: number of users on your office network, bad packets and plain old bad luck.
To successfully download the file again after the first one was corrupted you will need to do two things:
To clear your temporary internet files:
The corrupted file should now be completely removed from your computer, and you should attempt to download the setup file again.
Q: When Installing the Microsoft data access components (MDAC), I receive an error message stating that I cannot install them.
A: This error usually occurs on computers running Windows XP or Windows 2000.
The error message is displayed as you have a newer version of MDAC on your computer than the one NJ Parcel Map is trying to install (MDAC 2.8).
Pressing “CANCEL” if the message appears will allow the installation to continue correctly.
Q: When installing the program I receive an error message stating that the “Borland Database Engine” does not have enough free disk space to install correctly.
A: In the majority of cases simply pressing yes on the dialogue box that appears “Install to this location anyway” will allow the program to continue installing.
This error occurs as the Borland database engine does not read the free space on newer hard disk drives correctly.
In the unlikely event that you do lack the required disk space to install the program, remove some unneeded software from your computer and attempt the installation again.
Q: When launching the program from the “NJPM_Online” icon on your computers desktop, you receive an error message stating that “CLASS is not registered”
A: This message occurs when some of the components required to launch the program have not been installed correctly.
Attempt to reinstall the program, if the issue still persists, make sure of the following:
Q: I have entered my account, username and password information into the login screen and after pressing “Log in” I receive the following error message:
“Authorization failed: Authorization invalid. Verify your account, username and password.”
A: Ensure that you are typing the information in correctly, and bear in mind that it is case sensitive.
If the problem still persists and you were provided with a test ID, it is possible that your trial period has ended.
If the problem still occurs and you are sure that the information you are entering is correct then please contact a member of our support team.
Q: I receive a message stating that my account has expired when I try to log into the program.
A: Your subscription or free trial period has ended.
You can re-subscribe or purchase at NJ Parcel Map Online or contact a sales associate.
Q: I receive a message stating that the maximum number of active IDs has been reached, for my account.
A: When you originally subscribed to NJ Parcel Map, you decided on the number of simultaneous users you would like to purchase for your account.
If you have received this message, then the maximum number of users connected to your account has reached its limit. No further users can connect until another user exits the program.
To purchase additional users contact a member of our sales team.
Q: I receive the error message “connection to 209.123.49.162 on port 3424 failed”, how can I prevent this?
A: This error message can be caused by one of two factors:
Ensure your computer is connected to the internet by opening a web browser and accessing a web page.
If you cannot view a web page, check your network connections. If problems still persist contact your network administrator or ISP (Internet service provider).
If you can display a webpage correctly then it is likely that a firewall is preventing you from accessing our server.
Some common firewall software products you may have are:
Norton Internet Security or Mcafee Security Center
Depending on your settings, the first time you run NJ Parcel Map, you may be prompted with a dialogue box asking if you wish to allow this program access to the internet.
You should select the “Permit” option and check the box stating “always take this action”
If no dialogue box displays, you will need to manually configure your firewall to allow NJPM_Online.exe and NJPM_Prog.exe access to the internet.
If you are unsure of how to configure your firewall, consult the documentation that came with your software or visit the software’s website.
When configuring a software or hardware firewall not on the client machine, or one which looks at network traffic rather than program access,
open ports 3424 and 3425 for outbound TCP connections. It is not necessary to open any ports for inbound connections, and there is no security
risk involved in opening these two ports for outbound connections.
Q: When performing a search, the program begins to retrieve records and then gives me an error message indicating that there is a “Socket Error”.
A: On some systems a compression technique we use to download data to your computer is incompatible with your system.
To disable this feature you will need to exit NJ Parcel Map and log back into the program.
Upon reaching the main program window take the following steps:
Searching issues will now be resolved.